Walmarts Janey Whiteside on Asking Tough Questions and Taking Daring Steps
As Walmart's first Chief Customer Officer, Janey Whiteside's primary focus is on all customer touchpoints and making life easier. Your role encompasses all areas that are not normally part of traditional functional knowledge, including insights, data analysis, and customer journeys. From the physical and digital products to the launch of Walmart +, their ever-growing membership program, Janey oversees everything that surrounds and powers core business. Most importantly, she works closely with the CMO, who she believes is critical to the company's growth.
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